If you experience a faulty product or an item that has been incorrectly supplied, we promise to rectify the issue as quickly as possible.Įvery Macfixit Australia employee is dedicated to meeting the commitments above and to exceeding your expectations. You can contact us regarding any order/product related issue by call4343 or emailing us via our online Contact Us page We will quickly address any problem you experience. We will answer your questions at your convenience.Ĥ. We will treat you with courtesy and respect.ģ. Simply return all items in good working order and in undamaged original packaging and we’ll refund the cost of the product.Ģ. If you’re not satisfied and wish to return a product for any other reason, you can do so in the first 30 days and get your money back. If your order contains a faulty product or a product incorrectly sent, we will of course take back the product and refund your money or send you a replacement product. This is of course in addition to the standard manufacturer replacement warranties. This means you can test drive the product in the convenience of your home. We will give you a 30-day, money-back guarantee on all our products. The Customer Guarantee lets you know what you can and should expect from Macfixit Australia -and what we’re doing to hold ourselves accountable every day.ġ. We will not mark a product as lower as it is to pass custom as that is AGAINST THE LAW, so please do not ask us to compromise ourself.Our goal is to provide you with a consistently superior customer experience-whether at the initial purchase, during the shipping of your product and during the course of usage of your product. You will be refunded the cost of the item only and not shipping charges as that is a charge we incur as well and a 25% restocking fee on any force returned. If you refuse the custom charges, and it is returned to us. You will be responsible for any custom charges incurred. We unfortunately cannot predict or pay for custom charges in advance. However the customer will be responsible for paying the additional shipping. If a package has been sent back to us due to error in address or name, we are happy to re-ship the item. Please do not worry as it is on it's way to you. USPS is not always great at scanning while they go. Once the package is out of our hands, we cannot control or guarantee timing with USPS. ➕First Class International - 3-4 weeks in transit Anything above will be shipped with priority. ➕All domestic items under 1 pound will be shipped with USPS first class. We try to get the packages out as soon as possible. Please email us if you have any questions. We have a 1-2 week processing that does not include shipping transit times. ➕ Please handle your products with care! Damaged items due to improper handling is not our responsibility. We're happy to resend- but you'll be responsible for reshipment cost. ➕if a package was returned due to an incorrect address or misdelivery and you would like to return- a restocking fee of 25% will be charged. ➕ We're not responsible for items delivered to an incorrect address supplied by the sender - please check your info twice! Customers will be responsible for the redelivery cost. ➕ Received a damaged product? We're so sorry! Please email us within 24 hours. ➕ We do not currently cover the cost of return shipping. ➕ Please do so within 12 hours of placing your order.
➕For international orders, if we receive your package back due to an error in address, or an unclaimed package, we will only refund for store credit minus shipping. Each item will be inspected upon arrival.
➕ Items that are damaged or have been used will not be accepted. ➕If NON-REFUNDABLE items are still returned it will result in only a 50% refundĮXCHANGES and RETURNS for refundable items must be made within a 7-day time frame starting when you received it.
Please read our full PLANT POLICIES HERE. ➕ ALL PLANTS ARE NON-REFUNDABLE & FINAL SALE. ➕ALL INNER SKINS, KEYBOARD COVERS, TRACKPADS, VINYLS and CUSTOM WORK are NON-REFUNDABLE.
➕Returns are always refunded minus shipping cost, and within 14 days- 10% restocking fee. This means if you do return it after the 21 days without prior approval the item will be refused. If it still returned after 14 days, you'll be refunded your item minus shipping cost (including priority cost) and 15% restocking fee. It must be postmarked by the 14 days when shipped back out to us. ➕ Returns are not accepted after 14 days of it being marked delivered. ➕ Not loving your purchase? Well, we definitely do not want you to be disappointed! Please email us at so we can help you out also so we can provide you with our return form.